Returns & Refund policy

Coffee Tea House handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Requests for credits or returns must be made within 7 days of delivery of goods. All goods to be returned, whether defective, incorrectly sent or otherwise, must be authorised by Coffee Tea House. To discuss your return please contact a customer service member, who will provide you with a Return Authorisation form which must be included with all goods authorised to be returned.

Items supplied on a 'No Return Basis' including but not limited to cosmetics and special order items will not be accepted for return.

Requests for return/credit of goods due to errors in order processing or damaged items will be arranged at the expense of Coffee Tea House. Items ordered in error may be accepted for return at the cost to the customer. In all instances, please ensure that the goods to be returned are packaged in a strong box so they will not be crushed or damaged in transit. Your Customer Service member will advise you of the best method for returning goods.

The following criteria MUST be met in order for items to be accepted for return:

Goods being returned for any reason must be notified within 7 days of receipt

Goods must be returned to Coffee Tea House and received within 14 days of receipt, unless otherwise approved by Customer Service staff

Goods for return must be accompanied by a completed and corresponding return authorisation form issued by Customer Service.

Any damage to goods that is incurred in return transit to Coffee Tea House resulting from poor packaging or otherwise, is solely the responsibility of the customer.

Goods will not be accepted for return and a credit will not be issued if it is deemed not to be in original condition. The internal packaging must not show evidence of tampering in any manner.

Goods must be properly and securely packed in a strong box for return and it is the customer’s responsibility to ensure the goods are received by Coffee Tea House.

The sender's name and address must also be clearly marked on the box being returned.